Using The Site - Provider Resource Center (HMKBCBSDE)

Welcome to the Provider Resource Center Using The Site Page


Please use the information below to help resolve a problem you may have regarding our newly designed site.

If you can't find the information you are looking for please e-mail resourcecenter@highmark.com and one of our specialists will get back to you as soon as possible.


Using The Site


First you may want to understand a few of the aspects on the PRC.

The left navigation menu will appear on every page no matter where you go inside the Resource Center. We point out it will appear inside because there are links that take you outside of the PRC and outside of Highmark. Those pages will now pop open a new window, but your PRC window will still be open in the background, so you don't have to worry about using the BACK button or trying to find your way back to the PRC. PDF files will also pop open a new window.

Please take your time to navigate the site. If you still have questions about its navigation or find other technical issues, please read the questions below.


What is a .pdf?
PDF stands for Portable Document Format. To view many of our publications, forms and documents, you need Adobe Acrobat. Your computer probably already has a version of this but we recommend the latest version for your computer.

To get the latest free version of Adobe's software, click here.

I'm having problems with empty or blank pages displaying in Adobe Acrobat.
There's a problem in Adobe's Acrobat Reader that may prevent pages from displaying properly - particularly pages that contain pictures, images or illustrations. The problem causes these items to first display, then disappear as the page containing them loads in Acrobat Reader. You'll see just a white rectangle or square where the item should be.
If this happens, you can fix it.

If your Adobe Acrobat Reader works as a browser plug-in (displaying the page in your browser's window):

  1. Switch to the Adobe Acrobat Reader program that's running as a stand-alone program (it launches whenever the plug-in version runs in your browser). In Windows systems, pressing Alt+Tab will show the other programs running. Hold down the Alt key and press the Tab key repeatedly to get to the Acrobat Reader program. In Apple Macintosh OS systems, use Finder to locate Acrobat Reader.
  2. Once you have Acrobat Reader (stand-alone) active, go to the General Preferences menu by selecting File > Preferences > General from the menu bar.
  3. In the General Preferences box, CLEAR the checkbox in front of the Smooth Text and Monochrome Images item. You want there to be no check in the box.
  4. Click on OK to save your changes, and you're done. You can go back to your web browser and continue using the Acrobat Reader plug-in. The change should take effect immediately, and the pages will display properly. If they do not, use your browser's Reload or Refresh button.
If your Adobe Acrobat Reader works as a separate, stand-alone "helper" program (displaying in a new, separate window than your browser):
  1. In Acrobat Reader, go to the General Preferences menu by selecting File > Preferences > General from the menu bar.
  2. In the General Preferences box, CLEAR the checkbox in front of the Smooth Text and Monochrome Images item. You want there to be no check in the box.
  3. Click on OK to save your changes, and you're done. The change should take effect immediately, and the pages will display properly.
What is the best Screen Resolution to view the Provider Resource Center?
This site is best viewed at 800x600 or greater screen resolution.
What is the best browser for viewing the Provider Resource Center?
This site is best viewed in Internet Explorer.
How do I print pages from the Provider Resource Center?
From your Web browser select File and then Print from the menu at the top of your screen. Some pop-up windows, however, need to be printed using keyboard shortcuts. On a PC, select Control + P to print the active window. On a Mac, select Command + P to print the active window.
How can I increase (or decrease) the size of the text?
You can increase (or decrease) the size of the text by using the text resizer in the top right corner of each screen. It looks like this, . The text resizer is designed to display small, medium and large size fonts throughout the entire site. Click the corresponding A to increase or decrease the size of the text.
How do I use e-mail links?
Throughout this site you will see e-mail links embedded in copy. To send a message, simply click the link or copy and paste the e-mail address in the To: field of your e-mail program.

Alternatively, if your web browser isn't configured to support e-mail, please change your settings by selecting Tools, then Internet Options, then Preferences from the top menu. Navigate to your browser's Internet Programs area and select your e-mail program under E-mail. Select OK.


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